Archive: AVN Insights

Background Post and Media Uploading with WordPress for iOS 9.8

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Version 9.8 of WordPress for iOS rolls out this week, and includes some great enhancements to publishing: background media and post uploading.

Adding images to a post or page? Now, you can publish — and accomplish other tasks — while your media uploads. No more waiting inside the editor while images gradually upload! Tap the Publish button and the app takes care of uploading and publishing, leaving you free to leave the post editor and get on with other things.

You can do the same thing while saving drafts. And yes, you can have multiple posts uploading media in the background concurrently.

We’ve also spruced up the interface, and added notifications so that you always know the status of your posts and uploads. Visit your post list at any time for a progress report on all your uploads.

You can even leave the app and the upload will continue in the background while you check other things on your device.

Here is a video of the new functionality:

Give feedback and get involved

Download WordPress for iOS on the App Store. We’ll be rolling out the update over the course of the week, so it may be a couple of days before you see the update on your device. You can always manually check for an update by searching “WordPress” in the App Store if you just can’t wait

Do you have feedback on the app? Please share it!  If you’re a developer and would like to contribute to the project, here’s more information on how you can get involved.

Article Source: Laura Newby

The WordPress Mobile Apps Now Support Right-to-Left Languages

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As part of the broader open source community, we believe in building products that people of diverse backgrounds, experiences, and abilities can use and enjoy. We strive to create software that works smoothly for English and non-English speakers alike, and today we’re happy to roll out native support for right-to-left languages in both the iOS and Android WordPress mobile apps.

Adding support for languages like Hebrew or Arabic took us longer than we expected. For the past couple of weeks, however, we worked hard to ensure that all elements in our apps are properly mirrored, easy to reach, and provide a consistent user experience that feels natural in a right-to-left orientation.

The WordPress app will automatically detect the language of your device and change the interface language accordingly. If you want the language of the app to be different from the device language, you can change it by going to Me → App Settings → Interface Language.

We hope that this update will take us a step closer to making WordPress the most inclusive and diverse platform in the world.

Share your feedback!

If you use a right-to-left language in one of our WordPress mobile apps and notice that anything is amiss, do let us know — leave a comment here and we’ll try to address the issue as quickly as possible.

Article Source: Laura Newby

New and Improved iOS Sharing Extensions

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Are you using the WordPress for iOS app on your mobile device? Our mobile team is excited to announce a big update to the share extension in the app.

The ability to share content from other apps is a core part of the iOS experience. Last fall, we decided that our share extension was overdue for a refresh, so we rolled up our sleeves and rethought the entire workflow for both iPhones and iPads. The result is a new and improved experience in version 9.6!

Sharing made easier

Now when you share content, you’ll notice that the share extension allows you to format text, add headings, make lists, and more with a toolbar similar to the one in your app’s existing editor. After drafting your post, you can assign a category and add relevant tags. When you’re satisfied, select the site to publish the post on and tap Publish at the top right. The app will then upload your post and images in the background and notify you when it’s finished.

As a bonus, if you share something from Safari, the extension will provide an attribution link and automatically format any selected text in a blockquote.

wpios_bloackquote_example

A brand-new draft extension

Our customers provide us with great feedback, and many of you have let us know that you often would like to capture an idea for later. Perhaps you want to upload a snapshot from the Photos app, or save a motivational quote from a fellow writer’s website for your next post.

The new draft extension allows you to do just that: now, you can quickly save selected content in a draft post, allowing you to work on it later.

Set up your device and start sharing

Activating both of these extensions requires a few small steps, but you should only have to do this once. To get started, open the app that contains the content you’d like to share and tap the share button. The standard iOS share screen will appear.

wpios_extensions

The top row contains iOS share extensions — this is where your WordPress share extension lives. The row underneath contains what Apple calls “action” extensions. You’ll find the draft extension here.

On the share screen, do the following for each extension:

  1. Swipe the row all the way to the right.
  2. Find and tap on the “More…” icon — the Activities menu will appear.
  3. Scroll down the list and locate “WordPress” (share extension) or “Save as Draft” (draft extension) and turn on the switch.
  4. Tap “Done.”

The next time you open the share screen, you’ll see both extensions.

Thank you

The mobile team hopes you enjoy these new extensions and that they offer new possibilities for adding content to your site. As always, we welcome your feedback.

If you’re not using the WordPress mobile apps for your iOS or Android device, download and try them today!

wpios_sharing
Article Source: Laura Newby

Updated Signup and Site Creation on Mobile Devices

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The latest stage in our authentication redesign effort improves signup and site creation on our mobile applications. (WordPress.com offers apps for your Android or iOS device.)

Signup

To simplify signup, we’ve separated site creation from account creation. Signup now has its own flow guiding you through the process, allowing you to modify information as you go.

It begins with a choice: you can signup via email, or signup via your Google account.

Signup with Email or Google

If you select Google, the Google signup process is presented.

Signup with Google

If you select email, we’ll send you a signup email after you enter your email address. Clicking the link it contains completes the signup process.

 

In either case, we’ll present a final screen where you can modify your display name and username. We’ll share a list of username options to choose from based on your current username. If you’ve signed up with an email address, you’ll also get the opportunity to set an account password.

And, finally, once signup is complete, you’ll be able to create your first site!

Signup Site

WordPress.com Site Creation

The new site-creation flow walks you through the steps involved, providing more options and flexibility.

First, we’ll ask you to choose the type of site you want — either a blog, website, or portfolio. This choice dictates the mobile-friendly starter themes we’ll show you in the following step. Once you select a theme, we’ll ask you for your site’s title and tagline. Based on the site title you enter, we’ll offer a list of available domain name suggestions you can choose from. Once you select a domain, we’ll create the site and show you a preview of it. At that time, you can either configure site settings or jump right into writing your first post.

Get the WordPress.com App for your device

WordPress.com offers apps for your Android or iOS device.

Feedback?

What do you think of the new signup and site creation changes? We’d love to hear your thoughts and look forward to your feedback!

Article Source: Laura Newby

Manage Plugins in the WordPress Mobile Apps

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We’re happy to announce the addition of a frequently requested feature in the WordPress mobile apps: plugin management! With the 9.1 update for the iOS and Android apps, WordPress.com Business plan sites with plugins and self-hosted WordPress sites with Jetpack can now manage their plugins right in the app.

Instead of going to your dashboard in a web browser for every little plugin change, you can now browse your site’s plugins in the WordPress mobile apps, and activate, deactivate, and update plugins right from your phone. You can also manage auto-updates, remove most plugins, and find a link to the plugin’s page on WordPress.org for quick reference.

Try It Out

To find plugins in your app, make sure you’ve updated to version 9.1+ and have the Jetpack plugin (version 5.6+ required). Once you’re updated, you’ll see a new “Plugins” area under “Configure”.

Send Feedback

If you have any questions or feedback on managing plugins in the apps, reach out to our in-app support team by tapping Me → Help & Support → Contact Us.

Article Source: Laura Newby

Keep Track of Your Conversations in One Place

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Today, we’re introducing Conversations: a tool in the Reader that makes it easier for you to monitor and participate in the discussions you care about the most.

Let’s face it: it can be hard to keep track of all the conversations you take part in online. When your favorite posts generate an active discussion, you might miss out on some meaningful exchanges. To find out if a post has new comments, you would have to manually search for it in your stream, or enable comment emails, which would then fill your inbox with every single comment coming from that post.

With the new Conversations page, new comments on your followed posts on any WordPress.com or Jetpack-connected sites will all appear in a single stream, including for sites you don’t follow. You’ll now be able to read and add your replies without having to leave the Reader!

wordpress-conversations-tool

You can also view earlier comments by expanding the row of avatars under a post.

wordpress-conversations-avatars

Which posts will appear in Conversations? Any post you’ve Liked or commented on will show up there. You may also manually add a post by choosing the Follow Conversation option when you view the full post in the Reader…

wordpress-conversations-follow

…or directly from your stream.

wordpress-conversations-follow-card.png

If you decide to leave a conversation, just unfollow it to remove it from your Conversations stream.

By making it easier for people to monitor and participate in conversations they care about, we can encourage more interaction and allow everyone to easily join the discussions happening on your site.

Give Reader Conversations a try and let us know what you think in the comments below! Thank you, once again, for being part of the WordPress.com community.

Article Source: Laura Newby

When it comes to customer service only remarkable service will do…

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Why you need to deliver ‘Remarkable’ customer service and why does it matter?

  • It will help you in an ever increasingly competitive market, if you aren’t delivering a ‘Remarkable’ service then somebody else will
  • Give people something to talk about…Spread the word…’YOU ARE REMARKABLE’
  • Help you stand out among competitors and get it right, every time, with every customer
  • Likeminded customers will be drawn towards you and get people talking about the great things you do
  • Builds strong customer and team loyalty; a great place to work and great people to work alongside

You need to start going the extra mile: you can’t just decide you want to be ‘REMARKABLE’ you have to act like it too. Start doing and create an experience for your clients … every time

It’s a talking point: to be remarkable, you need to be remarked on, so think about how you’ll do this:

  • What are they going to talk about?
  • What are your USPs?
  • Do you go above what other business in your sector in your area?
  • Are you the go to person in your area/sector?

Be different, be BOLD, you may not have an endless marketing budget or time but you can play a different game

  • Be unconventional, be real, and be different – Why not?
  • Stay true to your promise and your passion, but don’t be afraid to push the boundaries and experiment with new ideas.
  • Above all, think of your customers, service with a smile is great, but you want to be remarkable, It has to be in in everything you and your team – do, say, think, and offer

 You first need to define what is your ‘Remarkable’ ?

Using this 5 step approach will give you a robust and structured process to start and continue to enhance your customer service each and every time:

  1. Team – Enthused, pulling the same direction, focused on the customers experience

An engaged Team pulling in the same direction is key, creating a great team ethos and culture can have an equal impact for you and your clients’ experience.

Benefits –

  • When a team member is motivated they do a better job, their workload will become easier, fun and become more enthusiastic
  • Build your businesses culture and live by your values, keep your team engaged and working together
  • Give your team a platform to gather ideas, nominate each other on a job well done
  • In order to motivate your team to succeed, you have to be a great leader and give everybody a sense of purpose
  • Understanding that you need to deliver a remarkable customer service experience every time!

 

  1. Systems – Don’t leave anything to chance, a step by step for every task

How can you ensure your remarkable service happens every time and not left to chance?

 This is where a systemised approach is key, Michael Gerber the author of The E-Myth books wrote that up to 80% of a business can be systemised. With the right systems in place alongside an engaged team every task can be carried out with the same level of expertise and the outcome be the same, no matter who is carrying out the task.

 Benefits –

  • Increasing standards, saves time and allows you all to work smarter – will give great customer service every time
  • Empowers your team, rather than having to ask you
  • Builds a culture – culture blame a system not a person
  • Each customer will get the same remarkable service every time!

 

  1. Wows – Exceeding your clients expectations every time

Wows in customer service and their experiences are about meaningful details, they are unique, and an expression of your company’s culture and shared values.

When a customer experiences a ‘wow’:-

  • You are exceeding their expectations in an unexpected way
  • It shows you are interest in building rapport and not just purchase a service or product
  • It is about making personal emotional connections with empathy

 Let’s look at ‘wows’ that our clients experience when attending a training event and why:-

  • All our car park space free and clearing marked with our company logo

Why: To help the clients clearly see the designated parking

  • Football table

Why: to interactive with the clients in a fun way

  • Charity donation to B1G1

Why: to help our clients see we care about others

  • Toiletries and toilet twinning

Why: To refreshes themselves and see the poster that (2.4 billion people don’t have somewhere safe, clean and hygienic to go to the loo. That’s more than a third of the people on the planet) shows we care about others around the world

  • Retro sweets

Why: Take the clients back to 1980’s and either eat themselves or take home for their children

With any wow its import to remember –

  • Your client relationship is paramount, clients will remember and perhaps more importantly talk about, the ‘little things’ that you do more than the products you deliver.
  • What was once remarkable becomes the standard very quickly, so it’s important to keep evolving and enhancing!
  • If you forget a wow you have done with a client in the past, your client may notice!

 

  1. Learning from others – Do not reinvent the wheel, what have been your experiences and read about what are other credible experts doing

We also experience good and bad customer service in our everyday life and taking the good and adapting it for your business is a great way of passing on what and how it made you feel.

Learning from others gives you a different perspective and it will gives you an insight to sectors and ideas for your business.

A great exercise is to brain storm with your team and all think of great customer service each of you have experienced and in true brain storming session pick the best idea which you and the team can implement.

There are many ‘customer service’ books which are recommend a couple:

  • Feargal Quinn – Crowning the customeris a hands-on guide written in a simple jargon-free style
  • Ken Blanchard – Raving fans that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.

 

  1. Gathering feedback – Ask and reflect to know you are remarkable and ensure you get candid feedback

How do you know that your clients think you are remarkable? What are other saying about you?

  • The easiest way is to ask, many people don’t like to ask and if they do would you get an honest answer or would they just say the nice things!
  • Think about using an App or software – these can be automated throughout the year or after each job.
  • Don’t be put off sending a manual feedback questionnaire. You could sent in a bright coloured envelope, so it stands out and also printed on different colour paper e.g. yellow or green and you could also add a gift like a biscuit, tea bag. If sending through the post you must always enclose a SAE or a free post envelope.
  • Social proof and what others say about you and your services, so gathering Testimonials is a must these can be used whole to display in your office or on your website and social media.

 

With any feedback good or bad ensure you share with your team, if good to celebrate, since we all like recognition or if negative think about and implement, what system needs changing? Do the team need training?

Your Client happiness should be measured either after each meeting, project or periodically throughout the year. Research shows that only 4% of dissatisfied customers will ever complain. The other 96% will quietly go away and 91% of those will never come back. Furthermore, a dissatisfied customer will tell 8-10 people about it. Asking your clients for feedback gives you an opportunity to address any issues before they become a problem.

A few thoughts…

Deliver a remarkable customer service and your clients will become your advocates and tell others!

Be the business that people know because of what you do – not because of what you don’t!

Please let me know is this approach has enhanced your customer service

Thank you for taking the time to read my blog

Laura Newby

laura

 


Article Source: Laura Newby

An Inspirational Conference

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I had the pleasure of helping to organise the AVN Conference, which was held on the 6th October 2016 in Nottingham.  The theme of the conference was ‘taking action’ and we heard some really great inspirational speakers – Steve Pipe, Richard McCann and Shane Lukas.

I took 2 main pieces of learning from the day…

  • No matter what life throws at you, you can always bounce back and strive to achieve your dreams, and you shouldn’t let anything stand in your way.  Don’t let anyone tell you that you can’t achieve your goals.
  • We are all procrastinators in some way – you have to find your own way to overcome this and to ensure you do the important things, and not just fight those fires that keep us all busy.

To see some great picture from the conference, and to find out about the 2017 conference go to https://www.avn.co.uk/conference.

 

 


Article Source: Jenny Lukas

 

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