AVN Insights

How to Prioritise Systemising your Business Part 2

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There are many different ways to prioritise the systemisation of your business, and today I’m going to talk about my second suggested way of tackling this enormous task. In a previous article, I talked about using a graph to work out which of the tasks you do could you write a system for quickly, that could save you time each and every week, and then starting with those ‘quick wins’ The second method I want to look at is starting with those systems in your business (whether done by you or not) that are ‘customer facing’ systems. Michael Gerber, AuthorRead More

How to Prioritise Systemising your Business Part 1

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There are many different ways to prioritise the systemisation of your business, and today I’m going to touch on one of these. In a previous article, I have already mentioned listing all of the tasks that you, as the business owner do, that could be passed onto another team member, with just a little bit of thought, putting in place a system, and then training another person to do that particular task. But how do you decide where to start, and which task to start with? You can use the chart below, as guidance to help you work out whereRead More

Fantastic Teams #8 – Terrorists

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Values are incredibly important in every day life.  You will know that there are some people you can instantly connect with, strike up a great dialogue and become friends very quickly.  Other’s no matter how hard you try, you simply can’t connect, you almost take an instant dislike to them and you don’t always understand why that is. We’re all unique individuals and one of the attributes of uniqueness lies in our individual values and beliefs.  These are our filters.  We take in sights, sounds, feelings and interpretations of the world through these filters. Our values are usually fixed byRead More

Fear Setting – We suffer more in imagination than in reality

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Everyone talks about Goal Setting – but some of us just aren’t that motivated by goals.  Some of us are instead crippled by fear.  In this amazing TED talk Tim Ferris explains a simple exercise that can help us avoid self destruction and give us the confidence to do things that we currently feel we cannot do. Enjoy! https://embed.ted.com/talks/tim_ferriss_why_you_should_define_your_fears_instead_of_your_goals “>Tim Ferris – Fear Setting Article Source: Emma Slack

Fantastic Teams #7 – Be Grateful!

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It’s so easy to fall in to the trap of accepting great work and effort from members of your team and forget to express your gratitude.  Often, I hear people say – ‘I thank them through their salary’.  A salary is simply an enabler for someone to be able to work for you.  It enables their bills to be paid and for them to have the lifestyle they want to outside of working with you.  They can get a salary from many places very easily if they wanted to.  Just because you’re paying a wage and even a bonus doesRead More

Fantastic Teams #6 – Do YOU really understand?

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How well do you really understand your team? How much time do you invest in getting to know them? What motivates every individual in your team? Most often it’s assumed to be financial incentives but in fact, that’s not always the best motivator. Do you understand what might be holding them back from giving their best?  What their aspirations truly are? What ideas they have that might help your business grow? Research shows that a 20% improvement in team morale can have a 42% increase in financial performance in your business and yet so many employers take their team membersRead More

When it comes to customer service only remarkable service will do…

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Why you need to deliver ‘Remarkable’ customer service and why does it matter? It will help you in an ever increasingly competitive market, if you aren’t delivering a ‘Remarkable’ service then somebody else will Give people something to talk about…Spread the word…’YOU ARE REMARKABLE’ Help you stand out among competitors and get it right, every time, with every customer Likeminded customers will be drawn towards you and get people talking about the great things you do Builds strong customer and team loyalty; a great place to work and great people to work alongside You need to start going the extraRead More

Fantastic Teams #5 – Passion needs patient zero

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Everybody wants their teams to be more engaged and passionate about what they do but passion is contagious, it’s infectious. In order for it to spread, it has to be present in the first place.  It has to be present in you. Are you, the leader/business owners truly engaged and passionate about what you do and what the business is striving to achieve. It really doesn’t matter how good you are at what you do, if you don’t have the passion you have a job.  This is unfulfilling, even if it pays well.  How can you expect to exude energyRead More

Fantastic Team #4 – Whose fault is it anyway?

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When things go wrong in your business are you quick to blame others?  Or do you take responsibility yourself? In my blog about the Initiative Ladder (Fantastic Teams #1) I explained that mistakes must be allowed to happen – on the understanding that the team member who made the mistake is ready to take the responsibility to rectify any mistakes they make; with your support. That’s relating to using initiative, to deal with the exceptions that typically send your team members in to you, telling you about a problem that you are expected to deal with. Sometimes however things canRead More

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The 7 mistakes stopping you earning £200,000 annual profit

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At AVN we regularly carry out benchmarking studies of the UK accounting profession. And since 1998 we’ve worked with hundreds and hundreds of accountants in the UK and seen what works – and what doesn’t. One of the things that’s really interesting about our profession is that accountants are not performing very well. The average profit per partner in the UK is about £68,706. And this is about £10,000 less than our comparative study in 2007. So life’s getting harder and harder for many UK accountants. And bearing in mind of course that this is £68,706 is not a trueRead More

 

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