AVN Insights

Fantastic Teams #3 – Defining Leadership


When I made the decision to write this blog about the definition of leadership I had a flashback to my youth.  I was a Star Trek fan (well, I still am!) and I remembered an episode where Spock reminded Captain Kirk that he would lose faith and command of the crew if he were seen as vulnerable in any way and perceived as less than perfect. Since all of these series are now available on Netflix I decided it was pertinent research to look up and watch the episode again. Throughout the episode, all of the crew were looking toRead More

How to make money while you’re on the beach


Imagine this…a two week Caribbean cruise with your family. No internet access. No telephones. No access to your business. But you are completely relaxed, just enjoying the sights and sounds around you, and making memories with those people that you love the most. Back home you know that your business is thriving – you have an amazing team of people that will ensure that the work is done and that the business is continuing to make money, and that all of the customers are truly delighted. How fantastic would this be? I’d never really thought about the power of systemsRead More

Fantastic Teams #2 Kill the staff…


…culture! I’ve always hated the word ‘staff’. It immediately infers an ‘us’ the employer/manager and ‘them’ the employed.  It puts people in their place. it’s derogatory, it dates back to a time of command and control and it’s not conducive to developing a team of people who all feel a sense of ownership to the purpose of the business. Let me share a couple of very recent examples of the difference between staff and team. An example of staff: Last night I joined some of my friends at the local 10 pin bowling centre, as a friend was getting aRead More

Fantastic Teams #1 – Get your team to step up


AVN Practice Growth Experts What do I mean by stepping up? Let’s look at a scenario and forgive me, it’s a negative scenario but it’s a common one… A scenario Lets say a customer has reported a problem; they have a complaint. An employee of yours takes the call, makes a note of the problem and tells the customer they’ll get you to call them back to deal with it.  Sound familiar? That employee then comes to see you and explains the problem, you might well have been deep in concentration working on something really important, but this customer complaintRead More

Why blowing your Trumpet is a must…


Many people do not take the credit or shout about what a great service, experience or what difference they may have made to a person’s life. We are all guilty of this and we really need to accept the recognition of this and ‘Blow our own trumpet’ and be proud of our many achievements; this can be metaphorically speaking, or in the case of one of my clients who has a visual, literal anchor from which he can now blow his own trumpet! My client wrote, ‘Tracy went one step beyond just encouraging and believing in me: she sent me anRead More

When is the best time to plant a tree?


What to consider when taking the plunge to grow an online presence… It is often very scary when you are faced with a blank page and you have to fill it. It can be terrifying to try to find the right words to express your thoughts and experiences to fill up that white space. As a new blogger, I am feeling the very same panic right now. What do I say? What if nobody is interested? Do I have anything of value to offer the world?  It is enough to make you want to switch off your devices and head for the hills! AnyoneRead More

The hidden jewel of recruitment that you could be missing


Looking back to the 1980’s when I was growing up there were set roles within a family. Once children were born the mums took a back seat in their career and took on the new role as housewife/full time care giver to the children while the dads continued with their career journey. My parents generation (born in the late 50’s) were the first to start breaking this tradition, my mum started to work nights to bring in a second income while still being there in the day for the children. She was a very skilled nurse who before children gotRead More

Times are changing!


For centuries accountants have been seen as the trusted advisor and held in high regard. A source of incredibly valuable financial information and insight. Essential to helping businesses make sound financial decisions so they can plan ahead. But now the rate of change in the world is far too rapid for a set of year end accounts to serve any meaningful purpose other than for the requirements of HMRC or Companies House. Business owners now view the cost of production of their year end accounts as a quasi tax, not something of benefit to their business, but a legal requirementRead More

Why did I choose to pay more?


I have had many discussions as a Practice Growth Expert about how your first impression when you are quoting really makes a difference and could allow you to increase your prices. Until last week I have never experienced this as a customer… that was until i needed a new/replacement garden fence. The lovely UK weather of the last few years had destroyed our fence to the point where we ended up with a shared back garden with our neighbours. This meant the dreaded search for someone to fix the situation. We had a recommendation from a friend of a friendRead More

Fantastic Teams, and how to create them


  What does a great team look like in business?   Well, I’m sure many will have differing opinions about that.  In my opinion it’s a group of people who are 100% committed to the cause of the business, who selflessly act in the best interests of the business even if at the expense of their own working conditions and who collaborate to get the best results. I’m privileged to say that I work with such a team of people at AVN.   The benefits of working with such a team… No internal politics ‘Management’ is unnecessary  Stuff gets doneRead More



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